Apple and Small Business

• In 2018, Amazon and Apple struck a deal that led to the removal of repair shops selling refurbished Apple products on Amazon, harming “hundreds if not thousands” of small repairers. Apple made repair shops pay to become “authorized service providers” and has lobbied against right-to-repair legislation.
• Apple controls 71% of spending in the U.S. app market while Google controls the rest, harming innovation and raising costs for consumers. Small app developers report arbitrary decisions from Apple, fear of retaliation, poor customer service from Apple that customers mistakenly blame on the app makers, and exorbitant fees to operate on the App Store.